IDC billing system: from order to renewal, hands-free.

From order to provisioning

In CloudFinance every order is driven by a state machine. Once the customer orders and pays, provisioning starts; when a service expires, is suspended or is cancelled, its state changes and the matching action runs automatically.

Connected to Toplink DCIM, the whole chain can be automated:

1. The customer chooses a plan in CloudFinance and pays;
2. The provisioning module syncs the order to DCIM and matches a free server by the plan’s CPU, memory, disk, IP and bandwidth;
3. DCIM assigns IPs, configures the switch port and installs the OS, then hands the server to the customer.

Recurring billing and automatic invoicing

Billing model	Suited to
Monthly, yearly	Dedicated servers, colocation, IP blocks and other fixed resources
Traffic billing	Bandwidth products billed on actual traffic
95th percentile billing	Bursty bandwidth billed on peak usage

Invoices are generated every cycle and can be paid from the account balance automatically. Customers are reminded before the due date and services are suspended when overdue, without anyone chasing payments one by one.

Customers, plans and tickets

• Customer management: accounts can be active, banned or disabled, with groups and two-step verification;
• Plans: define sellable plans as combinations of CPU, memory, disk, IP and bandwidth;
• Tickets: routed to departments on submission, moving through pending, answered, customer reply and closed, with a full history and canned replies you can insert in one click.

Reports

IP usage, customer growth, server status distribution and net sales growth are shown as charts, supporting capacity and business decisions.

Plugins and open API

Payment gateways, identity verification, SMS notifications, cloud resource connectors and the WHMCS connector are all plugins, so you install only what you need. Customers can also request an API key (key and secret) to integrate their own programs.