Teaching documents

Do the settings related to default replies, work order status, department management, etc. only take effect on the current agent platform and subordinate agents?

2021-06-21 FAQ

The scope of these settings depends on the specific configuration and permission settings.

Setting effective scope:

  • Default reply: Usually only effective on the current agent platform and subordinate agents, each agent can customize his own default reply
  • Work order status: It can be shared between the current agent platform and subordinate agents, or it can be set independently
  • Department management: Each agent can independently manage its own department structure, and subordinate agents inherit the settings of their superiors
  • Permission isolation: The settings between different agents do not interfere with each other, ensuring data security

This design not only ensures the independence of each agent, but also supports necessary collaboration and inheritance.